Repeatable Good Works

…the same yesterday and today and forever.

(Hebrews 13:8)

My favorite Maya Angelou quote is “when you know better, you do better.” I am learning some things about myself in this process of walking in my purposed work. One thing that I have realized is that I have to have order and structure. I get up at the same time every morning, I start my day enjoying two cups of coffee while I record my daily reflections, and I follow what’s on the calendar. The other day, I had a 6:30 am teleconference scheduled. One of the participants called me at 6:15 to ask about the dial-in number…before I finished e-journaling and drinking my second cup of coffee. After the call, I was driving to my next appointment and wondered why I prefer to do things the same way.

In a manufacturing environment, we say that a process is in control if you can predict the outcome. How do you increase the probability of success? The best method is to develop a repeatable process, where the functions are performed the same, yesterday, today, and tomorrow. This allows you to monitor the progress, measure the performance, and make adjustments for further improvements. This same repeatable process methodology can be applied to address everyday life problems.

When I first made the commitment to blog, I was concerned about the time requirements to post consistently. We happened to have a visiting preacher at our church, and ironically, I had a hard time following his sermon. He delivered on style and pageantry…it’s just that my preferred learning method is for the preacher to present a three point message (introduce the subject, give three to four supporting facts from the bible, and close). This is the same process that I learned for writing good essays in elementary school. As I started to write more blog posts, I realized that I was following a similar pattern that allows me to have the order and structure I need for consistency. Since I practice writing daily, I noticed that I have reduced my process time for blogging from over three hours to less than an hour to come up with a topic, write the blog, edit (although I tend to update grammar mistakes throughout the week) and hit PUBLISH. The next frontier for me to conquer (besides grammar edits) is identifying a consistent day of the week to post, in lieu of this busy family and business season!

When you know better, you do better…the same principle applies in business and customer satisfaction. Customers prefer to transact with people and organizations that are consistent in the delivery of goods and services. Why? Because it allows them to predict the outcome and the probability of getting what they expected. Repeat customers tend to share their positive experience with others who could benefit from what you offer. Over time, the predictable outcome is an increase in activity, and prayerfully, revenue for the business.

How do you use order and structure in order to have consistency in your relationships with your family, co-workers, and customers? Feel free to comment, or, send me an email at latanyua.robinson@gmail.com. If you like this post and want to catch up on some of my previous discussions, please visit the full Purposed Work blog at http://ltr-latrobe-mfg.blogspot.com/.